Last updated: 2 November 2026.
This policy applies to bookings at Seven Hilton, operated by Teres Residences. Please read it alongside our House Rules and Terms and Conditions.
Booking payments
Payment made for a booking is not refundable. Where a guest cannot use the booking, the amount paid may be transferred as booking credit for another stay, subject to availability and management agreement. The original payment will not be returned as cash.
Booking credit and rebooking
Any approved transfer of booking credit must be arranged with management and is subject to availability and applicable booking conditions. Contact management with your booking reference and preferred new dates to discuss a transfer of credit.
Caution fee
The caution fee is refundable provided that nothing in the apartment is damaged, lost, or missing. The refund will be processed according to management’s stated procedure after inspection.
Damage and extra cleaning
If the cost of damage, loss, or missing items exceeds the caution fee, the guest will be charged the additional amount required to cover the outstanding cost.
Extra cleaning beyond normal housekeeping caused by excessive dirt, spills, stains, waste, or other unusual cleaning requirements will attract a fee of NGN 20,000.
Extra cleaning beyond normal housekeeping caused by excessive dirt, spills, stains, waste, or other unusual cleaning requirements will attract a fee of NGN 20,000.
Contact management
For cancellation, rebooking or caution fee enquiries, contact our team with your booking details.
House 7A, No. 1 Hilton Drive, off Ogundana Street, off Allen Avenue, Ikeja, Lagos.
0810 238 4442
hello@teresresidences.com
House 7A, No. 1 Hilton Drive, off Ogundana Street, off Allen Avenue, Ikeja, Lagos.
0810 238 4442
hello@teresresidences.com
Seven Hilton · Teres Residences
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